FABULACE HAIR, LLC. CONDITIONS OF USE & STORE POLICIES
The Conditions of Use Agreement ("COU") describes the terms and conditions applicable to your use of our online store at TheFabulaceHair.com. You agree that you have read and agree to be bound by this Conditions of Use Agreement ("COU"). All mention of and reference to TheFabulaceHair.com or Fabulace Hair, LLC., refers to and represents TheFabulaceHair.com, Fabulace Hair, LLC., its owners, affiliated parties, social media pages, i.e. (Facebook) and subsidiaries. BY USING THE SITE, YOU AGREE TO THE TERMS OF THE AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THE AGREEMENT, YOU MAY NOT USE THIS SITE.
Purpose of Sales:
All sales of products by TheFabulaceHair.com are limited to personal use and may not, without the express prior written approval of TheFabulaceHair.com, be made in conjunction with any resale or commercial use. We reserve the right to limit the quantities to normal retail purchases.
DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL AND THERE WILL BE NO REFUNDS.
We make every attempt to represent our products accurately and want our customers to be happy with their purchase. We understand, though, that in some cases customers may request a return. Though we do not offer refunds, Customers may exchange UNUSED ITEMS IN THE
ORIGINAL PACKAGING within 5 business days of receiving their order. That means you can only return it in the exact condition as it was received. If you try on, cut or modify the system/item, apply the items, color, style, comb, wash, use or alter any part of the system/item, we will not honor an exchange or offer store credit. Please understand that these policies are necessary health precautions and we will adhere strictly to them. Once we validate your return, stock wigs may be exchanged for another stock wig (of equal or lesser value) & is subject to a 20% re-stocking fee. We reserve the right to refuse exchanges if our return policy conditions are not met. We also reserve the right to refuse exchanges on custom orders and extension systems; however, customers may be notified whether an exchange is possible before placing their custom order.
There are no exchanges or refunds on Custom, Sale, Closeout, Discontinued or Clearance items. We understand that some individuals may experience an allergic reaction due to the ingredients used in hair extension and hair replacement products; however, all sales are final and we do not offer refunds due to allergic reactions.
Therefore, we recommend that you test the product on a small area according to known system directions prior to fully applying the product. We recommend you conduct a skin allergy test 48 hours prior to use.
All exchanges have to be pre-authorized by at least (2) principles of Fabulace Hair, LLC. and multiple exchanges are not allowed. Any un-authorized returns will be refused and returned to customer at the customer's expense. If you need an exchange, contact us and we will issue an exchange authorization number (RA#). No exchanges will be accepted without RA #.
All shipping and handling charges are also non-refundable. If a customer has qualified for a product exchange, Fabulace Hair, LLC . will pay the cost of shipping the exchanged item. However, Fabulace Hair, LLC. will not pay for return shipping, nor refund the original shipping charges if a customer is unhappy with the merchandise. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier you use in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense. All policies apply to products purchased at TheFabulaceHair.com or thru Fabulace Hair, LLC. We will not honor exchanges for our items purchased from any other source. Please note that any products purchased at E-bay are subject to the terms specified in the auction listing.
Non-Waiver of Breach:
The failure of either party hereto to enforce any one or more of the terms or conditions of this COU shall not be deemed a waiver of such terms or conditions or of either party’s rights thereafter to enforce each and every term and condition of this COU.
Pricing & Returns. A 70% non-refundable deposit is due, on select custom orders only, upon placement of the customer’s order and the balance is due 15 calendar days from the order date (If you pay your deposit on May 1st, the balance is due by the end of the business day on May 16th). If you cancel your select custom order or do not pay the balance on the due date, you will forfeit your 70% deposit (your deposit will not be returned and it cannot be used for store credit). There are no exceptions or extensions to the payment plan for any reason whatsoever. If you feel that there may be any reason to prevent you from paying your balance on time, we encourage you to pay for your order in full.
Once we finalize your order and receive payments, we will contact you when your order is complete and ready to ship. We will not ship out your order until the balance is paid.
Most custom orders currently take 3-6 weeks for delivery.
Each order is handmade with the highest quality standards. Production time is an estimate, not a guarantee. 99% of our orders are delivered during, or in some cases before, the estimated time; however, you should order early enough to allow for fluctuations in production time. Fluctuations are mainly caused by seasonal closings (e.g., due to holidays), volume of orders in system, weather issues, back-ordered supplies, questions or changes on orders and more. Should there be any delays, we will modify your production time estimate and inform you of how many production days must be added to complete your order. We are not responsible for delays due to any circumstances as some areas of production and delivery are out of our control. We also reserve the right to cancel custom orders for any reason- our sole responsibility will be to provide a full refund in this case.
If for any reason, your order is delayed, we will contact you. Inquiries regarding delivery time within your quoted period of 3-6 weeks will be answered with a copy of the custom order policy.
Requesting Order Changes. Please review your final order carefully before you submit it. Once your order goes into production, we cannot change it (it only goes into production once we finalize details of your order and collect payments). If you have any questions about how to place your order please contact us. Custom order specifications can be modified until payment is made and production starts, but cannot be modified or reversed once the custom order is in production.
We do not process or ship orders out on Sunday, or holidays, except by prior arrangement. Items in stock will ship within 24 hours of payment or 1 business day, unless we need further verification from the customer to process the order. When an item is not in stock, we ship it as soon as it is available.
Shipping charges are based on the weight & value of your items ordered. Shipping costs increase when you order more items, heavier items, and your address/ location? Shipping costs also include shipping insurance (packages are insured up to the value of the package) and a nominal packaging/handling fee.
Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased.
Shipping methods: *Please note that business days are Monday-Friday. Packages are shipped and delivered on business days. Therefore, if you choose overnight shipping on a Friday and your order is received before 3pm EST, your package will be delivered on Monday, the next business day. Some accessories (e..g, liquid adhesives) are restricted to Ground Delivery shipping. If you are purchasing items that are restricted to Ground Delivery, the full contents of your package will ship via this method. You can always break up your order by placing a separate order for items you wish to express ship.
USPS (available for P.O. Boxes/APO Military Addresses) USPS Priority USPS Express
Express Shipping: USPS Express offers overnight guaranteed service from our zip code to most US zip codes.
However overnight service is not available in all areas and your zip code may not qualify for next day guarantee and could arrive in 2 days. FOR EXPRESS DELIVERY YOUR ORDER MUST BE PLACED BEFORE 3:00 PM Easter Standard Time. THE ITEM MUST BE IN STOCK AND YOU MUST UNDERSTAND WE CANNOT CONTROL SOME UNKNOWN VARIABLES SUCH AS WEATHER, LOST PACKAGES, ETC. CHECK USPS.COM FOR MORE INFORMATION ON EXPRESS SHIPPING.
We currently ship all orders through United States Postal Service (USPS). We reserve the right to ship any order including expedited orders (i.e., next day air and 2-day shipping options) through different carriers. We may use the following carriers to ship expedited orders: USPS, UPS, DHL, or FedEx. However, if any order is being sent to a P.O. Box or an APO or FPO address, it cannot be sent via UPS, DHL, or FedEx and will be shipped with USPS. We are not responsible for delays or mis-shipments when a P.O. Box address is used. In order to give you the best delivery rate, some items may ship separately.
For orders shipping outside the U.S., we provide International Priority International Economy. The order processing time may be extended for credit card authorization. Orders should reach your country within 2-10 business days; however, your customs office and local postal delivery may delay the actual delivery time and TheFabulaceHair.com and Fabulace Hair, LLC. has no control over these conditions. Any taxes, duties, or brokerage fees are the buyer's responsibility and cannot be estimated prior to shipping.
All purchases will be insured upon shipping. If your item is lost in transit (the carrier lost it before delivering to you), it will be replaced once a claim is placed with the carrier. Customers should note that once we assign the package to our carriers, the package becomes the carrier's responsibility and out of the control of Fabulace Hair, LLC. and assumes no responsibility for delays or lost orders. For packages that require a signature for delivery, customers are responsible for arranging a pick-up with the carrier in the event they cannot sign during delivery times.
Once your order has shipped, you will be emailed a shipping confirmation number to track your package (when available). However, the carrier may take up to 48 hours or longer to register your tracking information in their system so the package may already be in transit before you can trace it.
The shipping and handling charge which is applied to your order is only an estimate. If the estimate does not cover the shipping cost or the correct shipping cost was not applied at checkout, you will be asked to approve charges for the shipping cost before we ship the order.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Your shipping and billing address can be different. However, please note that TheFabulaceHair.com performs additional verification for orders placed with different shipping and billing addresses. We are able to ship to an address other than your billing address once you provide verification of your identity and authorization of the purchase.
In order to protect our customers, whenever the shipping address is different than the credit card's billing address we require one of the following before we can ship your order:
1) BEFORE PLACING YOUR ORDER, contact your credit card issuer and have your shipping address added as an authorized secondary shipping address in their records, even if it is just for one order. If choosing this option, please contact Customer Service or email us after having added the shipping address to your account. You will need to provide us with a) the credit card issuer's telephone number located on the back of the card, b) your order number (the last 4 digits), and c) the phone number your bank has on file, in order to quickly process and ship your order.
2) Download and complete the Credit Card authorization form (you may need the free Adobe reader installed on your computer), sign and fax the statement requesting your order to be shipped to a different address along with a) a photocopy of your driver's license and b) a photocopy of the front and back of the credit card used for the purchase to Customer Service.
If we do not receive this information, your order will be delayed or cancelled. We will only ship to billing addresses for International Orders.
If these shipping polices do not meet your immediate needs, please contact us so we can make better arrangements.
Unless otherwise stated, all prices are quoted in U.S. Dollars (USD). All purchases are required to be payable in U.S. funds. All prices, specifications, and availability of products are subject to change without notice.
You are responsible for paying all fees associated with buying products from TheFabulaceHair.com including, but not limited to the cost of shipping, customs/import fees and all applicable taxes, if any.
Limitation on Liability. IN NO EVENT SHALL FABULACE HAIR, LLC. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER IN EXCESS OF THE AMOUNT CUSTOMER PAID TO FABULACE HAIR, LLC. OR FABULACE WIGS, LLC. FOR THE PRODUCT(S) AT ISSUE, EVEN IF FABULACE HAIR, LLC. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. NO ACTION OR PROCEEDING MAY BE BROUGHT AGAINST FABULACE HAIR, LLC., THEFABULACEHAIR.COM, OR FABULACE WIGS, LLC. WITH RESPECT TO ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS OR GOODS THROUGH THIS SITE UNLESS SUCH ACTION OR PROCEEDING IS BROUGHT WITHIN ONE YEAR OF SUCH USE OR PURCHASE.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Product Disclaimer & Disclaimer of Warranties.
TheFabulaceHair.com and Fabulace Hair, LLC. endeavors to provide excellent and accurate products, information and services. Nonetheless, you expressly understand and agree that:
THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED OR OFFERED IN THIS SITE ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FABULACE HAIR, LLC., THEFABULACEHAIR.COM, OR FABULACE WIGS, LLC.DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, TheFabulaceHair.com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE THROUGH THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT ANY ADVICE OR ANY PARTICULAR PRODUCT WILL ACHIEVE ANY RESULT OF ANY KIND. PRICE AND AVAILABILITY INFORMATION CONTAINED ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. FABULACE HAIR, LLC., THEFABULACEHAIR.COM,AND FABULACE WIGS, LLC SHALL NOT BE BOUND BY ANY ERRORS OR OMISSIONS IN POSTING PRODUCT INFORMATION OR PRICES WITH RESPECT TO ANY PRODUCTS OR SERVICES OFFERED ON THIS SITE.
ALL MATERIALS AND INFORMATION PRESENTED BY FABULACE HAIR, LLC., THEFABULACEHAIR.COM, OR FABULACE WIGS, LLC ARE INTENDED TO BE USED FOR INFORMATIONAL PURPOSES ONLY. THE PRODUCTS PROMOTED ON THIS SITE ARE COSMETIC AND ARE NOT INTENDED FOR USE IN THE DIAGNOSIS, CURE, MITIGATION, TREATMENT, OR PREVENTION OF DISEASE, AND ARE NOT INTENDED TO AFFECT THE STRUCTURE OF OR ANY FUNCTION OF THE HUMAN BODY. THE RESULTS REPORTED IF ANY, MAY NOT NECESSARILY OCCUR IN ALL INDIVIDUALS. PLEASE CONSULT WITH YOUR OWN PHYSICIAN OR HEALTH CARE PRACTITIONER REGARDING ANY SUGGESTIONS AND RECOMMENDATIONS MADE AT THEFABULACEHAIR.COM.
The use and selection of hair and hair replacement products and other health and beauty Products requires care to be certain that any directions and warnings from the manufacturer are observed and followed and that Customer is aware of the possibility that some people may have allergic or other reactions to such products. Products contain ingredients which you may be allergic to and you further agree to test this product on a small section prior to using the product. TheFabulaceHair.com, FabulaceHair, LLC. and Fabulace Wigs, LLC. disclaims and makes no warranty as to the usability of this product. You use this product at your own discretion. TheFabulaceHair.com, FabulaceHair, LLC. or Fabulace Wigs, LLC will not offer any refunds on any products that have been opened and used. If you experience an allergic reaction to the product we recommend seeking the appropriate attention necessary.
TheFabulaceHair.com and Fabulace Hair, LLC. will endeavor to provide to you all required product labeling information, however, TheFabulaceHair.com is not the manufacturer of the Products, therefore it does not accept any liability for the failure of products it sells to meet any specific needs of a user of the product or for any loss, damage or injury caused by such products.
Customers are advised to read and strictly follow the label, all packaging inserts and instructions and all manufacturer directions and warnings.
In providing information or advice on this Site with respect to Products, whether in chat rooms, social media, search engines, by email, in product descriptions, or otherwise, TheFabulaceHair.com may rely upon advice from the manufacturers and from licensed beauticians, but Customers seeking advice from this Site shall be responsible for fully informing Fabulace Hair, LLC. of any known allergies, special health or skin conditions, or other special circumstances that might be relevant to the beauty counselor providing such advice. Fabulace Hair, LLC, TheFabulaceHair.com, and Fabulace Wigs, LLC. is not responsible for any reaction or any failure of a product to satisfy any special use requirement or otherwise meet the needs or expectations of the customer.
YOUR USE OF PRODUCTS PURCHASED AT THEFABULACEHAIR.COM IS AT YOUR SOLE RISK AND THE BUYER ASSUMES ALL RESPONSIBILITY FOR THE USAGE OF PURCHASED PRODUCTS. FABULACE HAIR, LLC., THEFABULACEHAIR.COM,AND FABULACE WIGS, ALSO MAKES NO WARRANTY THAT THE PRODUCT WILL MEET THE CONSUMER’S EXPECTATIONS OR REQUIREMENTS. Buyers make their own determination as to the suitability of our products for their purposes prior to use. Each user waives and releases TheFabulaceHair.com, Fabulace Hair, LLC., Fabulace Wigs, LLC. its owners, affiliated parties, and subsidiaries, to the full extent permitted by law from any and all claims relating to the usage of products or information made available through TheFabulaceHair.com and The Fabulace Hair, LLC. representatives. In no event shall TheFabulaceHair.com, Fabulace Hair, LLC., Fabulace Wigs, LLC. its owners, affiliated parties, and subsidiaries be liable for any direct, indirect, special, incidental, consequential or exemplary damages of any nature resulting from:
Your use or misuse of our products or information from this site or the products to which the information refers; Your access or inability to access TheFabulaceHair.com; Your use of or the inability to use the goods purchased using TheFabulaceHair.com; The cost of procurement of substitute goods and services resulting from any products, information or services purchased or messages received; The products and information offered or the content displayed on TheFabulaceHair.com; The activities and products of any third party manufacturer or distributor whose goods are being sold through TheFabulaceHair.com; Statements or conduct of any third party on the products; Any other matter relating to TheFabulaceHair.com.
In particular and without limit to the generality of the above, information provided in select publications of TheFabulaceHair.com may be considered to be accurate at the time of publication, yet subject to additional verification.
Changes in circumstances after time of publication may impact the accuracy of certain information, and TheFabulaceHair.com, Fabulace Hair, LLC., and Fabulace Wigs, LLC. gives no assurance as to the accuracy of any information or advice.
TheFabulaceHair.com does not warrant the accuracy or timeliness of the materials on this site and has no liability for any errors or omissions in the materials.
TheFabulaceHair.com reserves the right to delete, modify or supplement the content of TheFabulaceHair.com at any time for any reason without notification to anyone. Any new features added to this site shall also be subject to this condition of use, as modified from time to time. No advice or information, whether oral or written, obtained by you from TheFabulaceHair.com shall create any warranty not expressly stated in this COU.
The products are provided on an available basis. The products may have additional information and instructions on or inside the packaging that you should carefully read and follow. Contact your health-care provider immediately if you suspect that you have a medical problem. The information provided here is not a substitute for medical information or medical care. If you have or suspect you have a health problem, you should consult your health care professional team. If you are unsure as to the proper use, purpose or benefit of any product offered on this website, we strongly recommend that you speak to members of your healthcare team. Any information provided by TheFabulaceHair.com is not intended to replace medical advice offered by your private physicians.
You agree to: (1) provide true, accurate, current and complete information about yourself as prompted by TheFabulaceHair.com or as requested by Fabulace Hair, LLC., and (2) maintain and promptly update information regarding your personal details, address and contact information. If you provide any information that is untrue, inaccurate, not current or incomplete TheFabulaceHair.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete. TheFabulaceHair.com has the right to suspend or terminate your purchase or account and refuse any and all current or future use of TheFabulaceHair.com (or any portion thereof). You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law in regards to TheFabulaceHair.com, Fabulace Hair, LLC., and Fabulace Wigs, LLC.. In the event you violate conditions of this COU or violate any state or federal law, no refund of any fees collected or other remedies will be given. The above applies to any and all associated social media pages, profiles, platforms, accounts, blogs, albums, images, etc.
Copyright and Trademark.
All content included on this web site, including text, graphics, logos, buttons, icons, HTML code, scripts and images, is the property of Fabulace Hair, LLC, its licensors or its content suppliers, and is protected by U.S. copyright and trademark laws. The compilation of all content on this web site is the exclusive property of Fabulace Hair, LLC. You may not rent, lease, loan, copy, modify, reproduce, republish, distribute, disassemble, or
create derivative works from TheFabulaceHair.com or its associated social media or social network page(s) and advertising mediums, which includes the products and information made available therein. No modifications or further reproduction of the content is permitted without the express prior written permission of Fabulace Hair, LLC. Modification of the materials or use of the materials for any other purpose is a violation of Fabulace Hair, LLC. copyright and other proprietary rights.
All trademarks, service marks, and trade names are proprietary to Fabulace Hair, LLC. You agree to not use any of the Fabulace Hair, LLC. trademarks, trade dresses, logos in any manner which would diminish the value of the brand and trademarks.
Links to Other Websites.
TheFabulaceHair.com web site or associated social media profiles/pages may also contain third-party information and links to other Internet sites. We take no responsibility whatsoever for such third-party information and third-party sites.
TheFabulaceHair.com web site or associated social media profiles/pages is hosted by a confidential party. This confidential party hosts the store pages, ordering system, and order data. The confidential party automatically collects order information but may only use this information in the aggregate.
Fabulace Hair, LLC., TheFabulaceHair.com, and Fabulace Wigs, LLC. is committed to protecting the privacy of all information provided by our customers. We may collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order). This includes the name, address, and phone number of the intended recipient(s). If you subscribe to our newsletter or contact us through one of our contact forms, a social media page, or through contest/advertisement submissions, we collect your email address only to send newsletters with updates on and special offers from TheFabulaceHair.com. Recipients of our newsletters can unsubscribe at any time using the instructions listed at the end of the email-newsletter.
At times we invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media. Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.
Under no circumstances will we sell, lease, lend or give away information about customers to third parties. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with TheFabulaceHair.com.
THIS AGREEMENT SHALL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF Florida, U.S.A. CUSTOMER, BY ACCEPTING THIS AGREEMENT, CONSENTS AND AGREES TO EXCLUSIVE JURISDICTION IN THE STATE OF FLORIDA, U.S.A., PROVIDED THAT A PARTY MAY SEEK ENFORCEMENT OF A JUDGMENT OF SUCH COURTS IN ANY COURT OF COMPETENT JURISDICTION.
Fabulace Hair, LLC. may revise these conditions of use at any time by updating this Condition of Use statement.
You should visit TheFabulaceHair.com from time to time to review the current conditions because they are binding on you. The most current version of the condition of use can be obtained at TheFabulaceHair.com or via email from Fabulace Hair, LLC. Please contact us if you have any questions regarding this Agreement at: firstname.lastname@example.org
We Appreciate Your Business!
-Fabulace Hair, LLC.